Про Asos и налоги, продолжение темы

Написала туда письмо, мол возвращайте-ка мои налоги. Вот ответ:
"Hello Evgenia,
Thanks for your request for a VAT refund.
If we may explain, exports are treated as zero-rate VAT. This means that whilst it is chargeable, it is at a rate of 0%. Consequently, as no VAT would have been paid to HMRC or any other tax jurisdiction, there is no refund to pass on to you.
In the past, ASOS has credited accounts to the value of VAT as a gesture of goodwill, however we have ceased this practice to ensure there is parity in our service.
We realise this may be disappointing news for you, however with our investments in delivery and returns services as well as our ever expanding range of exciting brands, we hope you will continue to shop with ASOS.com.
All the best,
Shauna"

Много буков, но суть такая - не вернем!