PAY PAL

Девочки, помогите разобраться, пожалуйста... Озадачило меня чрезвычайно письмо с PAY PAL...
Преамбула: я выиграла на неприличном сайте лот, состоящий из 2х пар ножниц.. все замечательно: продавец оставляет отзыв, приходит пакетик.. пакет желтый из тех, что для документов с жестяной застежкой, естественно в этом месте заклеет коричневым скотчем ВНИМАНИЕ: следов вскрытия НЕТ.. На пакете естественно наклейка..ПОСТУПИЛ ЗАКЛЕЕНЫМ МОСКВА, но это тож норма.. все-таки международное, да со скотчем...
Ну я вся довольная счастливая вскрываю пакетик дома, а там.... одна пара ножниц вместо двух.. пакет был тут же обследован на предмет повторного вскрытия и переклейки... а вот НЕТ, НЕ ВСКРЫВАЛИ ЕГО!!!!!!
далее привожу переписку с продавцом без перевода
Я: have received your package today, but there was ONLY ONE pair of scissors in it. The problem is that the package was not disturbed. And for now I have a question for you^ did you just forget to mail the seconf one or.. what? hope we'll work it out fast
Продавец: Hello Tatyana, that would be no good for me, neither for you. I am sure, that I have send both pairs of scissor. I can remember, that I put it opposite, so that each point lay beside a grasp in case. I taped both on a cardboard, please would you look again at the cardboard, perhabs it still sticks there ? If not I don't know, what I should do. Here I have no more scissors. What would you do, if you where in my place? Warm regards Chris
Я: Hello Chris, do you think that the scissors are so small or my eyesight is so poor? there was only one pair of scissors in the package Best regards
Продавец: Hello Tatyana, What would you do, if you where in my place? Warm regards Chris
Я: Dear Chris, and what would you do if you where in my place? Sorry, but I have to escalete the dispute, I don't think we'll find a conclusion Sincerely Tatyana

На этом этапе я передаю право решения вопроса PAY PAL...

Объяснение мое (саам вижу надо было более точно формулировать, но щас ладно уж)
Я: The package was a yellow paper packed bubbled inside. when it arrived it has tape on it, but the inner bubble layer was not disturbed. the only cut there is mine, when I opened it. I would say nothing to the seller, if the whole packege was cut, everybody knows there is not much trust to the postworkers. But it was OK inside!!! The scissors where atteched to the cardboarb, which was steppled. And it also didn't have any sight of being opened. The total payment was 28.45 US dollars, so I would want to receive partial refund of 14 US dollars

Приходит письмо, что PAY PAL принял дело к рассмотрению, что продавец ответил на их запрос, короче ждите..

Ну что ждите так ждите.. жду..

И сегодня приходит мне письмо.. хорошо со стула не свалилась от удивления:
We are currently in the process of investigating your claim:
In order to continue this investigation, please file a police report with
your local police station that highlights your issue and fax a copy of the
report to PayPal. This document should be on headed police paper/stamped
police paper and clearly show the problem with the transaction.
Submit supporting documentation via our Resolution Centre. You can do this
by following these steps:
Please ensure we receive your fax documentation within the next ten days.
Your claim will be cancelled if we do not receive your fax documentation
within this time. We cannot grant extensions to this. Please note that
PayPal is unable to reimburse you for any costs or fees incurred in
obtaining the requested documents. Documents you provide may be supplied to
the seller in your dispute.
Thank you for your patience and co-operation regarding this matter.

И что?? причем тут вообще наша доблестная милиция-то?? что-то озадачилась я по-крупному..

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